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Products tagged "Help Desk"

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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***

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Service Desk Customer Satisfaction Survey CS0001 (2 pages) *** FREE ***
A simple but effective series of questions to conduct a quick Service Desk or Help Desk Customer Satisfaction Survey.   ..
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Service Level Agreement Template SLA - Service Level Package Service Centre Support SL0013 (18 pages) *** FREE ***

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Service Level Agreement Template SLA - Service Level Package Service Centre Support SL0013 (18 pages) *** FREE ***
Service Level Package Service Centre Support SLA  ..
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ITIL Service Center best practice guide SM0001 (26 pages)

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ITIL Service Center best practice guide SM0001 (26 pages)
A comprehensive guide to improving the performance of a Service Desk function within an Outsourced or Shared Services organization. Service desk best practice guide.   ..