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ITIL Templates, Documents and Processes

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ITIL Incident Management Maturity Assessment Template SM0004 (16 pages)

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ITIL Incident Management Maturity Assessment Template SM0004 (16 pages)
A questionnaire to assist with determining the maturity of your Incident Management processes.       ..
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ITIL Customer Escalation Process SM0005 (5 pages)

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ITIL Customer Escalation Process SM0005 (5 pages)
A simple easy to understand incident escalation process.     ..
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Change Request Form Template CC0001 (2 pages)

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Change Request Form Template CC0001 (2 pages)
This document will fit well into an ITIL framework.   ..
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ITIL Problem Management Policy SM0006 (9 pages)

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ITIL Problem Management Policy SM0006 (9 pages)
An excellent document describing the ITIL Problem Management Process to be implemented in an organization. It contains full details of how the process will be implemented and the roles and responsibilities of the resources involved in the process.     ..
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Change Request Form Template CC0002 (8 pages)

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Change Request Form Template CC0002 (8 pages)
An easy to use Change Request Form that will fit into an ITIL framework.This document includes a table for classification of consequence and impact of the change request. Useful link on ITIL Changement Definition     ..
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ITIL Request Fulfilment Policy SM0008 (7 pages)

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ITIL Request Fulfilment Policy SM0008 (7 pages)
An excellent document describing the ITIL Request Fulfilment Policy to be implemented in an organisation. It contains full details of how the policy will be implemented and the roles and responsibilities of the resources involved in the process. Ideal for anyone who i..
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Change Management Template CM0001 (11 pages)

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Change Management Template CM0001 (11 pages)
The purpose of this plan is to: Proactively identify and assess the impact to staff and stakeholders and; Document a plan for managing the transition on behalf of these people. Example of the content of a Change Management Form: Background...........
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ITIL Change Management in a Nutshell CM0002 (2 pages)

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ITIL Change Management in a Nutshell CM0002 (2 pages)
A quick and useful  overview of the ITIL Change Management process. Definitions A change is the modification, removal or addition of any IT configuration item (CI) that alters the business operations or the technology infrastructure of any production or pre-p..
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ITIL Change Management Manual CM0003 (36 pages)

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ITIL Change Management Manual CM0003 (36 pages)
A manual to outlining how to implement and run ITIL Operational Change Management within your organization. This document is IT infrastructure focussed. Example of contents of a Change Management Manual: Definitions.......................................................
ITIL Templates, Documents and Processes

ITIL provides the foundation for quality IT Service Management. It actively supports corporate aims by offering services which are based on efficient principles and adequately fulfill business requirements. It can become a profit generator instead of being seen as an inevitable cost burden. The introduction of a consistent set of processes will highlight potential weaknesses in the previous operations and encourages pro-active improvements. Shortened resolution times, better management control, more reliable IT services and the implementation of permanent solutions to formally acknowledge problems are just some of the many ways ITIL will revolutionize your IT services. The ITIL templates found on the Consulting Cloud website can be useful in establishing an ITIL frameowrk.

ITIL allows for better accessibility to services for users through a single point of contact, speedy responses to customer enquiries and complaints, improved team work and communication, better identification of areas for improvement, pro-active approach to service provision, more favorable perception of services provided, improved quality of IT-related information for optimal management and decision-making and reduced impact on the company's business activities.

The Consulting Cloud ITIL documentation and templates that you can find under this category will assist businesses wishing to implement ITIL to start the journey and eventually realize the benefits. Ther are many "flavors" of Service Catalog, Service Level Agreements, Problem Management and Incident Management policies and processes. In addition there are several ITIL sample documents related to Service Improvement and Customer Satisfaction Surveys. 

List of ITIL functions and related douments

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